Mountain Offroad Shipping Policy
At Mountain Offroad, we strive to provide a seamless shipping experience for all our customers. Whether you’re purchasing small accessories or larger items like skid plates and armor, we’ve got you covered. Below is a detailed outline of our shipping policy, including estimated costs for various item sizes.
Shipping Methods and Carriers
We use a variety of trusted carriers to ensure your items arrive safely and on time. These carriers include UPS, FedEx, and freight services for oversized items.
Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates and Delivery Estimates
As a reminder, these are estimates and we work very hard to keep your shipping costs at the lowest possible.
Small to Medium Items (e.g., accessories, small parts)
- Standard Shipping (3-7 business days): $5.99 - $14.99
- Expedited Shipping (2-5 business days): $14.99 - $24.99
- Next-Day Shipping (1 business day): $29.99 - $49.99
Large Items (e.g., skid plates, armor)
- Standard Freight Shipping (5-10 business days): $49.99 - $99.99
- Expedited Freight Shipping (3-7 business days): $99.99 - $149.99
Oversized Items (e.g., bumpers, roof racks)
- Standard Freight Shipping (7-10 business days): $99.99 - $199.99
- Expedited Freight Shipping (5-7 business days): $199.99 - $299.99
International Shipping
We offer international shipping to select countries. Shipping rates and delivery times vary based on the destination and size of the package. Please contact our customer service for specific details and quotes.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Mountain OffRoad is not responsible for customs and taxes on your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Mountain OffRoad is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Please review our Returns Policy for detailed information on returning an item.